Privacy Policy

Optomus, which may also be referred to as "Optomus", "we", "us", or "our", provides software that helps brands plan, create, schedule, publish, analyze, and automate social media activity. This Policy applies to our public website, customer dashboard, contact and sales workflows, support interactions, and related services unless a separate agreement states otherwise.

When you use Optomus on behalf of a business, workspace, or client, that organization may control some of the data processed in the service. In those cases, this Policy describes our role as a service provider in addition to our direct relationship with you as a visitor, customer, or account user.

We collect information you provide to us, information we receive when you connect third-party services, and information generated automatically when you use the platform.

• Account and profile data, such as your name, email address, password credentials, company or brand details, and account preferences.
• Workspace and brand data, such as brand positioning, audience descriptions, keywords, goals, workflows, team settings, and publishing preferences.
• Content and media data, such as prompts, captions, hashtags, uploaded files, generated images or videos, content library assets, drafts, scheduled posts, and comments or replies you choose to manage through the platform.
• Connected platform data, such as basic profile information, connected account identifiers, page selections, publish permissions, and content or analytics metadata made available by LinkedIn, X, Facebook, Instagram, TikTok, or other integrations you authorize.
• Transaction and support data, such as subscription records, invoices, billing events, support messages, demos, and sales inquiries. Payment card details are processed by our payment providers rather than stored directly by Optomus.
• Device, usage, and diagnostic data, such as IP address, browser type, session information, referring URLs, feature interactions, error logs, and other telemetry used to secure and improve the service.

We use personal information to operate the platform, deliver requested features, manage customer relationships, and protect the business and our users.

• Authenticate users, create and administer accounts, and manage brands, teams, workspaces, and permissions.
• Generate, organize, optimize, schedule, publish, and analyze social media content and campaigns.
• Support engagement, lead capture, workflows, learning insights, queue management, and reporting features.
• Provide customer support, respond to inquiries, send service messages, and communicate about subscriptions or account activity.
• Process purchases, administer billing, detect abuse or fraud, troubleshoot issues, and enforce our agreements.
• Improve reliability, security, product quality, and user experience through analytics, debugging, testing, and internal reporting.

Most data comes directly from you or your organization when you register, configure a brand, connect an account, upload content, submit prompts, or contact us. We may also receive data from social platforms you connect, our billing and infrastructure providers, and standard website or device logs generated when you use the service.

If data protection laws such as the GDPR or UK GDPR apply, we generally rely on one or more of the following legal bases: performance of a contract, legitimate interests, consent where required, and compliance with legal obligations.

Our legitimate interests include operating and securing the platform, preventing abuse, improving features, supporting customers, and communicating with customers about the services they use. Where consent is required, you can withdraw it, but that will not affect processing already completed.

We do not disclose customer information casually. We share information only as needed to provide the service, comply with law, or protect rights and safety.

• Service providers and processors that support hosting, infrastructure, security, email, customer support, analytics, AI or media generation, and billing operations.
• Social media networks, integration partners, and connected platforms when you ask us to publish content, pull analytics, manage replies, or otherwise act on your instructions.
• Other users inside your workspace, such as admins, teammates, or client collaborators, according to the permissions and sharing settings in your account.
• Advisers, auditors, regulators, law enforcement, or other third parties where required by law, subpoena, court order, or to investigate fraud, security incidents, or misuse.
• A successor entity in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality and notice where required.

If you connect third-party services, you authorize Optomus to access and process the data, permissions, and actions needed to provide the features you enable. Each connected service has its own terms, privacy rules, API limits, and platform policies, and your use of those services remains subject to those third-party terms.

Disconnecting an integration or revoking permissions may disable related features such as publishing, analytics sync, or inbox management. Billing for paid plans is handled through Paystack or other designated payment providers, and their processing is governed by their own terms and privacy notices.

We and our providers may use cookies, local storage, session storage, and similar technologies to keep you signed in, remember preferences, maintain security, understand how the platform is used, and improve reliability.

You can control some cookies and browser storage through your browser settings. Blocking essential technologies may affect sign-in, billing, dashboard performance, or other core functionality.

We retain information for as long as reasonably necessary to provide the service, maintain your account, enforce agreements, resolve disputes, comply with law, and protect the platform. Retention periods may vary depending on the type of data, subscription status, legal requirements, and whether the data is needed for security or backup purposes.

When we no longer need personal information, we will delete it, anonymize it, or isolate it from active systems unless continued retention is required by law or technically necessary in archived backups for a limited period.

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, authentication measures, encrypted transmission where appropriate, monitoring, and security reviews. No system can be guaranteed to be completely secure, and you should also protect your credentials and workspace access.

Optomus and its providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections or equivalent lawful transfer mechanisms.

Depending on where you live, you may have rights to access, correct, delete, export, or restrict the use of your personal information, to object to certain processing, and to withdraw consent where consent is our basis for processing.

You may also choose not to connect third-party platforms, unsubscribe from non-essential marketing communications, or close your account. To exercise a request, contact us using the details on this page. We may need to verify your identity before completing certain requests.

If you are a California resident, you may have rights to know, correct, delete, or access categories and specific pieces of personal information, as well as rights relating to the use of sensitive personal information and to opt out of certain disclosures where applicable under California law.

Optomus is not an advertising network or data-broker product. If our practices ever trigger sale, sharing, or right-to-limit obligations under applicable law, we will provide the notices and controls required by law, including browser-based opt-out handling where required. We will not discriminate against you for exercising privacy rights.

Optomus is intended for businesses and adult users. We do not knowingly collect personal information from children in a manner that requires parental consent under applicable law. If you believe a child has provided us personal information improperly, contact us and we will investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, security practices, or business operations. When required, we will provide notice through the website, dashboard, email, or other reasonable means.

Questions, requests, or complaints about privacy can be sent through our contact page or by emailing our support address listed above.